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Business Operations Program Manager at Algomarketing, Remote (United States)

Business Services is part of the Central Strategy and Operations team and supports all Cloud Marketing teams globally. The goal of the Business Services team is to own all of the repeatable process-intensive legal, compliance, and budget management tasks that are required to manage spend safely. The Business Operations Manager will be responsible for coordinating and supporting the Marketing teams on operational Processes.

Responsibilities

Vendor Enrollment & Contract Management

• Coordinate the onboarding process for new external vendors, ensuring compliance with company policies.
• Support the drafting and negotiation of contracts, including Inbound Services Agreements (ISAs) and Non-Disclosure Agreements (NDAs).
• Manage the creation and revision of Scopes of Work (SOWs) in alignment with supplier and marketing insights.

Risk Assessment & Compliance

• Assess and mitigate risks by submitting vendor activity questionnaires through the internal tool.
• Process contracts based on risk assessments, ensuring adherence to internal guidelines.
• Raise and track policy violations using the retroactive form and policy violation tracker.

Budget & Purchase Order (PO) Management

• Collaborate with team and operations leads to manage quarterly PO schedules and ensure budget alignment with the company policies.
• Monitor and validate the accuracy of budget forecasts submitted by teams.
• Oversee budget requests, PO submissions, and follow-ups to ensure timely approvals from relevant stakeholders.
• Maintain and manage the department budget, providing guidance on budget-related inquiries.

Process Improvement & Documentation

• Document current and future processes, ensuring clarity and consistency across teams.
• Provide feedback on tools and workflows to enhance efficiency and service quality.

Cross-Functional Collaboration & Support

• Work closely with Legal, Finance, and Compliance teams to ensure timely and accurate processing of contracts and budget requests.
• Support marketers by providing timely updates on contract milestones and relevant deadlines.
• Troubleshoot invoicing inquiries, collaborating with the P2P team to resolve issues.

General Administration & Communication

• Ensure adherence to agreed-upon service level agreements (SLAs) for processing requests.
• Direct marketers’ inquiries to the appropriate points of contact for resolution.
• Act as a subject matter expert on budget-related questions, providing ongoing support to the marketing team.

Preferred Qualification

• Experience in business operations or process management or compliance, administrations
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Google Workspace such as Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets and Slides.
• Excellent communication and interpersonal skills.
• Ability to handle multiple projects and deadlines in a fast-paced environment.
• Compliance: ability to critically think and analyze data to ensure accuracy and compliance with the company guidelines; research skills and ability to problem solve with minimal supervision or input

About Algomarketing®

Join Algomarketing: Empowering Marketers and Sales through Innovation
At Algomarketing, we revolutionize industry standards by propelling world-leading brands to new heights with rapid insights, accelerated executions, and seamless operations. Our team leverages cutting-edge technologies like machine learning, natural language processing, and robotic process automation to transform marketing and sales landscapes.

We are a global marketing & sales operations and technology consultancy with a presence in 27 countries across 6 continents. Our diverse team of 100+ marketing and MarTech experts collaborates to deliver impactful, data-driven solutions.

Join us to be part of an innovative, dynamic environment where your skills will help drive the future of marketing. Experience professional growth and make a global impact with Algomarketing.

Learn more about our services through our customer success stories, where we’ve brought the concept of Algorithmic Marketing to life. Visit our website to read more.