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Client Success Representative at Bobtail, Remote (Global)

If you are an out-of-the-box thinker who takes a proactive approach to collaborating with others to solve problems and achieve your goals, we would love to talk to you.

The things we value:

• Mission
• Teams over individuals
• Collaboration
• Communication
• Iteration
• Experimentation and failing fast
• Initiative and solutions-oriented approach
• Documentation
• Data
• Mental health and work-life balance
• Diversity
• Transparency

You should apply if you have:

• Customer service experience (2/3 years minimum)
• Possess excellent verbal and written communication skills
• Time management and multitasking skills in order to handle multiple tasks and clients at once
• Strong organizational skills and attention to detail
• Capable of prioritizing tasks/requests to meet the client & company needs
• Ability to work independently and as part of a team

You will be responsible for:

• Act as the first point of contact for company clients
• Resolve complaints and prevent additional issues by improving processes.
• Build & maintain a good relationship with assigned carriers based on trust and respect
• Collaborate with internal departments to fulfill carrier needs
• Maintain up-to-date knowledge of assigned accounts
• Answer incoming calls from carriers, brokers & potential new clients
• Communicate with assigned carriers via email, text, or phone

Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave

Creating a diverse and inclusive workplace is Bobtail’s nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities, and perspectives.