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Customer Support Representative at Hustler Marketing, Remote (Global)

As a Customer Service Representative within our RaaS talent pool, you’ll serve as the front line of support for users of digital platforms. Depending on clients’ and partners’ requirements, you will manage queries through chat, email, ticketing systems, and occasionally phone, ensuring every interaction leaves a positive, professional impression.

You’ll be expected to master products quickly, resolve account-level issues, escalate when needed, and collaborate with internal client teams to close feedback loops. The role demands attention to detail, patience, product knowledge, good communication, and the ability to act autonomously, all while upholding high standards for the company’s success.

This role is a great fit if you enjoy finding solutions, communicating with people, thriving in structured workflows, but can also think on your feet when situations require flexibility. You’ll help businesses protect customer relationships, reduce churn, and create memorable user experiences.

Mission Statement

The mission of this role is to ensure every user interaction reflects the quality promise of our RaaS network: fast, accurate, empathetic, and proactive support. You’ll play a crucial role in protecting client relationships, improving user satisfaction, and ensuring customers remain loyal and supported.

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

• Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
• Troubleshooting common usage, account, or billing issues with confidence.
• Escalate more technical or non-standard issues to specialist or product teams when needed.
• Diligent follow-ups to ensure complete resolution of support cases.
• Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
• Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
• Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
• Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Requirements

• Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
• Proven experience handling high volume of user interactions via email, chat, or tickets.
• Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
• Strong written and verbal English.
• Ability to learn software and product workflows quickly.
• Comfortable working remotely and coordinating across time zones.
• Educational qualification: Bachelor’s degree or equivalent work experience preferred.
• Exceptional business-level English communication skills
• Self-starter with proven ability to work autonomously with minimal team overlap
• Team player motivated by achieving clearly stated stretch goals
• Excellent time management and organizational skills
• Diplomatic and persuasive communication style