Technical Support Specialist at FYST, Remote (Global)

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WHAT YOU’LL BE WORKING ON

• Respond to customer requests via the ticket system
• Process requests received from account managers
• Investigation of any technical issues from providers and merchants
• Set up and testing new payment integrations
• Setting payment routing and limits according to the incoming requests
• Improve the support process and look for ways to automate it together with the team.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• Previous experience in a technical support position
• Previous experience in the fintech industry is a great plus
• Desire to develop your knowledge in the fintech industry
• Fluency in English and Russian
• Basic tech literacy
• Understanding of the principles of tech documentation
• Ability to formulate competent questions

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects – we are young, we have huge ambitions, and our employees must grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company’s expense – we favor the continuous development of our employees
• Private health insurance coverage
• 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
• Team building events and corporate parties.