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Project Specialist at AdaptHealth, Remote

Project Specialists work in conjunction with the team and leadership to analyze data and trends to determine the root cause of process failures and areas of opportunity to increase revenue. Additionally, responsible for assisting with the implementation of projects, collaborating with team members in planning, implementing, evaluating projects, developing measurable project goals and objectives, and monitoring progress toward achievement. They will assist in project planning, monitoring project progression, and meeting goals as defined by leadership.

Essential Functions and Job Responsibilities:

• Identifies areas of process improvement opportunities in retail locations and processes
• Work collaboratively with the Retail Manager and team to maximize productivity and profitability
• Collaborates with leadership to identify areas of opportunity and growth for retail, as well as improve operational processes to support this growth as it integrates into AdaptHealth.
• Works to improve overall operational efficiency for better service to customers, efficient and cost-effective
• processes for AdaptHealth, Conduct training needs assessment and identify skills or knowledge gaps that need to be addressed
• Responsible for the oversight of marketing materials, promotions, and other initiatives to drive traffic in-store.
• Knowledge of and ability to develop and communicate policies, standards, and procedures to support retail business.
• Responsible for developing new market initiatives and assessing new markets with thorough financial studies and business opportunity proposals.
• Knows how to open a new retail location including location selection, building selection, budgets, ROI, marketing, merchandising, staffing, and goal achievement.
• Develops and implements operational processes to support retail growth in multiple locations.
• Identifies and implements strategies to achieve all financial goals.
• Works within the organization to support enhanced patient care initiatives and retail growth from existing customers and employees.
• Collaborates with project teams, contributing to the entire project lifecycle
• Organize and monitor schedules to ensure deadlines are met coordinate efforts within the team and with outside consultants efficiently
• Monitors projects progress toward achieving goals and objectives and document key decisions
• Analyze processes targeted by senior management and identify opportunities for improvement
• Coordinate and support process improvements and enhancement requests
• Analysis of large amounts of data to identify trends, develop reports and communication plan to clearly communicate results to leadership as needed
• Creates project management calendars for tracking and monitoring goals and objectives
• Maintaining and monitoring project plans, documenting and following up on actions and decisions.
• Preparing project materials as needed and providing administrative support as needed
• Developing strategies to ensure an effective and efficient execution of projects
• Adhere to frameworks and maintain documentation appropriately
• Assess project risks and issues and provide solutions where applicable
• Assume responsibility for independent completion of tasks and small projects
• Design and develop training programs (outsourced and/or in-house).
• Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional
• development classes).
• Use known education principles and stay up to date on new training methods and techniques.
• Design prepare and order educational aids and materials.
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs (Key
• Performance Indicators).
• Partner with internal stakeholders and liaise with experts regarding instructional design
• Develop and maintain working knowledge of current HME products and services offered by the company
• Maintain patient confidentiality and function within the guidelines of HIPAA
• Completes assigned compliance training and other educational programs as required
• Maintains compliant with AdaptHealth’s Compliance Program
• Perform other related duties as assigned

Competency, Skills and Abilities:

• Ability to proactively address potential issues and ability to make decisions
• Analytical and problem-solving skills with attention to detail
• Exceptional communication and interpersonal skills
• Collaborative working style and team-player attitude
• Outstanding organizational skills and ability to prioritize tasks
• Able to thrive in a high-volume, deadline-driven work environment
• Excellent computer skills, including experience with Microsoft Office Suite
• Ability to prioritize and manage multiple tasks
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Education and Experience Requirements:

• Associate Degree from an accredited college is required; Bachelor’s degree preferred
• Two (2) years’ work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.
• Exact job experience is project management for a Medicare certified HME environment that routinely bills insurance.

Physical Demands and Work Environment:

• Mental alertness and ability to analyze large amounts of data and report in a clear and concise manner
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Work environment may be stressful at times, as overall work levels fluctuate in a fast-paced work environment
• Mental ability to succeed in a high-volume, deadline-driven work environment
• Subject to long periods of sitting and exposure to computer screen
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients

Minimum Job Qualifications:

• High School Diploma or equivalent
• One (2) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
• Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.