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RCM Manager at Mood Health, Remote (United States)

As the RCM Manager, you’ll play a critical role in overseeing the full revenue cycle from eligibility and claims submission to denial management and collections. While our outsourced billing team manages day-to-day submissions and denials, your focus will be on higher-level operational excellence: analyzing claim trends, identifying root causes of denials, and driving process improvements that improve accuracy, speed, and cash flow. You’ll work hands-on to refine workflows, track key metrics, and ensure our RCM operations scale smoothly as we grow.

What You’ll Do

• Oversee the full revenue cycle processes, from eligibility and benefits verification through collections, ensuring accuracy and compliance at every stage.
• Review claims activity managed by our third-party billing team; identify trends, errors, or bottlenecks impacting revenue performance.
• Track and analyze denials, collaborate with the billing partner to resolve issues, and implement corrective actions that reduce rework and improve clean claim rates.
• Support patients in understanding insurance coverage and resolving billing or eligibility questions with empathy and clarity.
• Post payments, reconcile accounts, and ensure all revenue is accurately captured and reported.
• Manage the day-to-day relationship with our external billing vendor, providing data, reviewing performance, and ensuring accountability to service-level expectations.
• Develop and present reports on key RCM metrics (days in A/R, denial rate, collection timelines) to leadership, driving continuous process improvement.

Who You Are

• You have 4+ years of experience in revenue cycle management, medical billing/coding, or similar healthcare operations role.
• You’re detail-oriented, organized, and able to manage multiple tasks with competing deadlines.
• You’ve worked with denial management and understand root causes of claim rejections and appeals.
• You’re comfortable working with metrics and data able to use performance data to drive change.
• You’re proactive, collaborate well with cross-functional teams, and aren’t afraid to get hands-on when needed.
• Familiarity with Revenue Cycle systems
• Excellent communication skills, both written and verbal  you’ll partner with clinical, billing and leadership teams.

Why Join Mood

• Competitive base salary + generous performance-based bonuses for exceeding booking goals.
• Be part of a mission-driven company that’s rewriting the playbook for mental healthcare.
• A collaborative, supportive culture where your work directly impacts lives every day.
• Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.

At MOOD, we believe great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we’re glad you’re considering joining us.

Need accommodations during your application or interview process? Just reach out—we’ve got you.