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Recovery Supervisor at Max Drive, Akure, Nigeria

The Recovery Supervisor ensures an end-to-end recovery process and ensures delivery against targets. The supervisor also provides insight and direction to the team.

This position will demonstrate the ability to lead and train others.

What You’ll Do

• Lead recovery activities across all cities and new locations.
• Lead a team of retrieval officers and coordinators, providing guidance, training, and support.
• Develop and implement efficient processes for retrieving assets, documents, or information.
• Collaborate with clients, customers, and internal teams to understand retrieval requirements.
• Coordinate retrieval activities, assign tasks, and monitor progress to ensure timely completion.
• Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with legal/external counsel in executing the legal strategy of asserting and enforcing legal claims.
• Ensure training plans and documentation are up to date and in place for collections of receivables and applications.
• Ensure accurate and proper handling of retrieved assets, documents, or information and Maintain detailed records of retrieval requests, actions taken, and outcomes.
• Handle escalated inquiries and issues related to retrieval, resolving them in a professional manner.
• Monitor and report on retrieval performance, analyzing trends and identifying areas for improvement.
• Staff Development: Involvement in the career development of the team and any staffing decisions.
• Stay informed about industry trends and best practices related to retrieval processes

What You’ll Need (Skills Requirement):

• 3-5+ years of proven experience with at least one year in a supervisory role and credit
• Asset recovery/insolvency background
• Strong execution skills
• Ability to effectively communicate with different audiences in different functions in multiple geographic locations.
• Knowledge of Credit Risk fundamental principles and their application to collections and recoveries strategy
• Strong Excel skills, especially with pivot tables and data manipulation/presentation
• Exceptional organizational, time management, and problem-solving skills
• Must be able to perform independently, be self-motivated, and demonstrate initiative.
• Ability to work on big data and generate insight for decision-making

• Competitive pay & benefits
• Premium Health insurance cover
• Consistent Learning and Development