JMG Limited is a diversified solution provider with a broad portfolio in power generation, electrical infrastructures, and industrial equipment. With over 10 years of experience in Africa and strong partnerships with some of the world’s leading brands (CATERPILLAR INC, MITSUBISHI HEAVY INDUSTRIES, LEGRAND, GE LIGHTING, KAESER COMPRESSORS, THYSSENKRUPP), JMG combines global technologies and regional expertise to fulfill the development needs of the African market.

We are recruiting to fill the position below:

Job Title: Customer Service Officer / Cashier

Location: Lekki and Magodo – Lagos
Employment Type: Full-time

Job Description

• Preparing the Customer Service Guidelines.
• Solving all product or service related issues of the customers.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.

Requirements

• OND / HND / Bachelor’s Degree with 1 – 3 years of work experience
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Previous experience working in a confectionery company is an added advantage.