Junior IT Technician at CemAir (Pty) Ltd, Onsite & Remote

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CemAir (Pty) Ltd, a South African Part 121 / 135 airline based at O.R. Tambo International Airport in Johannesburg, seeks to employ a dynamic, results-driven Junior IT Technician. The ideal candidate will be responsible for providing first-line IT support and technical assistance to staff by ensuring the effective setup, maintenance, and support of end-user devices, access systems, and basic network functions.

MAIN RESPONSIBILITIES:

• Provide first-line technical support to staff (onsite and remote).
• Assist with troubleshooting hardware, software, and connectivity issues.
• Log and track support tickets in the IT helpdesk system.
• Escalate complex issues to senior IT personnel when required.
• Configure and deploy laptops, desktops, iPads, and mobile devices.
• Install and update operating systems and company-required applications.
• Prepare devices for new employees (imaging, email setup, system access).
• Decommission and securely wipe devices when required.
• Assist with user account creation and deactivation (Microsoft 365).
• Support biometric system activation and access control system setup.
• Ensure compliance with company IT security policies.
• Assist in basic network troubleshooting (LAN/WAN connectivity issues).
• Support printer setup and shared resource configuration.
• Assist with routine server checks under supervision.
• Provide basic support for airline operational systems (reservation systems, flight planning tools, crew systems).
• Ensure IT readiness for operational departments (OCC, Flight Ops, Ground Ops, AMO).
• Support after-hours when required.

SKILL AND EXPERIENCE REQUIREMENTS:

• CompTIA A+ certification (required);
• CompTIA Network+ (advantageous);
• Strong communication skills;
• Excellent problem-solving skills;
• Ability to prioritise in a fast-paced airline environment;
• Basic networking knowledge (TCP/IP, DNS, DHCP);
• 1–2 years’ experience in a junior IT support role (preferred);
• Driver’s license with own transport;