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Support Engineer at My IT Crew, Remote (Nigeria)

Now, we’re looking for a Support Engineer who is obsessed with problem-solving and delivering an exceptional client experience—someone who is ready to make a real impact.

What You’ll Do

As a Support Engineer, you’ll be on the front lines, ensuring our clients’ technology runs flawlessly. You won’t just be fixing things; you’ll be a trusted partner. You’ll:

• Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.
• Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.
• Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach.
• Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed.
• Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.
• Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward.
• Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.

What You Bring

We’re looking for a problem-solver who is part tech wizard, part customer champion. You’re a proven executor with a “no ego” approach, always willing to help a teammate and drive our collective goals. You’ll bring:

• Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
• A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
• A track record of creating heavy internal documentation that helps your teammates grow and learn.
• Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
• An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.

Why You’ll Love It Here

• A culture where you are more than a number. Your voice is heard, and your ideas can directly shape our processes.
• Access to world-class tools and documentation that’s actually useful, putting solutions at your fingertips.
• Real opportunities for growth through team-led training and exposure to cutting-edge technology.
• A company that rewards initiative, values growth, and supports your professional journey.
• A team that listens, learns, and collaborates to win together.

If you’re ready to step into a role where your technical skills make a tangible impact and you’re valued as a key team member, this is your next move.

Let’s talk. My IT Crew isn’t just a place to work, it’s a place to grow, solve, and thrive.