Quilted Health exists because we believe that the entire pregnancy care experience before, during, and after birth should be better and that pregnant people and their families want high quality care that is more accessible and personal. We envision a world where equity and access are at the center of reproductive care for all people – a world where all people, regardless of race, gender, geography, ability, or income have access to evidence-based, inclusive, and delightful care. At a time when the US ranks the worst among OECD countries for maternal health outcomes, this work is unquestionably important and necessary.

We are designing our services to meet the needs of pregnant people and their families, and to bring the most innovative and evidence-based care model to them. We are also thoughtfully designing our model to scale to communities large and small. We strive to make care accessible and inclusive, delightful to all who interact with it, and view technology as an enabler of continuous connection and engagement. We are deeply committed to creating a purpose-filled, sustainable, and rewarding professional career for our team members.

Job Summary

Quilted Health is seeking a talented Operations Associate to join our growing team. In this role you will interact with clients at the start of their Quilted experience, and often at the start of their pregnancy. Through our unique model, we engage with clients as early in their pregnancy as they desire. As an Operations Associate, you will directly support our clients and our midwives. You will respond to direct client communication and represent Quilted to the community through your service to our clients. You will help support not only the clinical aspects of care, but social needs of our clients as well including but not limited to working with our social workers, matching clients to doulas within the community and connecting with community partners to ensure quality care for our clients. You will implement and improve upon our standard operating procedures, and measure their effectiveness through regular metrics reviews.

You would be a great addition to our team and a great candidate for this role if:

• You are passionate about improving the pregnancy care experience for all people.
• You are patient, measured, and compassionate when working with people.
• You have impeccable verbal and written communication skills.
• You thrive in a fast-paced setting, but never miss a detail.
• You quickly learn new technologies and are excited about finding new ways to get things done in healthcare
• You are able to manage multiple projects and determine priorities with your team
• You are independently driven and need little direction in getting the job done.
• You are excited to work in a growing and changing startup environment where your job will evolve over time and things will not always be certain.
• You are committed to inclusion, equity, and anti-racism.

Employment Type and Location

• This is a Full time position
• This position is Remote; work-from-home; must work Pacific Standard Time hours

Essential duties and responsibilities include the following (other duties may be assigned):

• Client communication including but not limited to responding to phone calls, emails, live chat inquiries from clients and prospective clients.
• Preparing telehealth clinic daily by managing electronic client charts in electronic medical record, checking insurance, quality checking appointment utilization
• Supporting social workers and midwives with administrative tasks before, during and after appointments.
• Supporting project management and execution for a wide variety of programmatic work within the team.
• Maintaining patient privacy and security in accordance with HIPAA regulations.

Required Qualifications

• Comfort working with google Suite (docs and sheets)
• Bachelor’s degree or equivalent work experience
• Excellent communication skills
• Excellent attention to detail
• Above-average typing speed (greater than 50 words per minute)
• Bachelor’s degree or equivalent work experience

Preferred Qualifications

• Experience working with the public in a medical setting
• Experience using a help desk or ticketing system, like Zendesk
• Experience using an electronic medical record and faxing system
• Fluent in Spanish, including medical terminology
• Flexibility to work weekends, evenings and early morning hours as our service grows