Operations Project Coordinator

About the job

SUMMARY:

Assist the Operations Manager with ensuring a smooth process for all projects by acting in a support capacity and expert on process and policy. Work to complete initial project setups in various internal systems to establish project flow and manage the upkeep of those systems based on process changes relevant to your projects. Support the Operations Manager with other process, procedure, rebate, and systems related tasks as necessary.

DUTIES AND RESPONSIBILITIES:

Maintain the Simpleray standards of Safety, Quality and Production in that order.
Utilize various technology platforms to track project status and create projects in those platforms when new projects are sold.
Manage flow of information to ensure that all tasks are followed up on and systems are being utilized appropriately.
Become expert in company internal technology systems and manage their use and update for your team, updating and creating templates, training others on their use, enforcing their use, and finding ways to make them work better for the processes.*
Assist with customer communication.
Assist with utility interconnection applications preparation, submission, and follow up.
Assist with AHJ permitting process.
Assist with collection of information, issue identification & triage, and prioritization of tasks.
Assist with the development of process/procedure documentation and facilitate cross departmental communication.
Coordinate & schedule meetings, take notes as necessary.
Perform research and coordinate with other departments to develop reports on progress, costs, or other items as required.
Follow up on tasks & deadlines to ensure that project goals are being met.
Research utility and AHJ policy, accurately reporting and documenting information for Operations department reference.
Assist/complete forms as necessary for various programs and utility processes.
Communicate with utility companies on process issues and report results back to Account Managers.
Assist with digital file maintenance, document process, and task compliance in various systems.
Assist with new software rollouts and document new systems within those packages.
Assist with the development of complex spreadsheets (and programming), reports, and their relationships.
Learn, understand, and retain technical information related to solar energy systems and policies that govern them in various states and jurisdictions.
Work with confidential information and understand the critical nature of privacy.
Work well under pressure and deadlines.
Work well with a variety of software packages across multiple computing platforms.
Have flexible availability based on ongoing work/task needs change.
Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES: N/A

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE ABILITY:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, common scientific/technical journals, financial reports, legal documents and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATH ABILITY:

Ability to work the mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, internet software, and project management software. Google Suite (Docs, Sheets and Mail). Zendesk, Zoho Project, & ProCore experience are a strong plus. Aptitude in learning new computer systems is necessary.

Previous experience with PowerClerk or other Permit & Interconnection submission interfaces are highly preferred, but not required.

EDUCATION/EXPERIENCE:

High school diploma or general education development (GED); and 3 – 5 years of education and experience or Associates Degree and 2 – 4 years of experience. Bachelor’s degree with a business focus is highly preferred.

CERTIFICATES AND LICENSES:

Valid Driver’s License

NABCEP Certification Of Any Kind Preferred

EQUIPMENT:
General Office Equipment
Computer
Headset
Smartphone
Tablet

KNOWLEDGE, SKILLS, AND OTHER ABILITIES:

Basic Electrical Knowledge
Basic Construction Knowledge
Basic PV Theory
Advanced Computer Aptitude
Understanding of Utility Electrical Interface
Oral Communication Skills
Written Communication Skills
Interpersonal Communication Skills
Customer Relations
Customer Service
Technical Communications
Math Aptitude
Organization
Professionalism
Time Management
Reading Skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, reach with hands and arms, sit (for long periods of time), talk, hear, and look at a computer screen for the majority of the day. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl, taste, smell and lift/move up to 20 pounds. Specific vision abilities required by this job include ability to have close, distance, and peripheral vision. Requirements also include the ability to perceive depth, the ability to adjust focus and the ability to see color.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly in an indoor office environment. Occasionally, the employee is exposed to widely varying outdoor weather conditions. The employee is rarely exposed to working near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and vibrations.