Customer Experience Associate

WHO WE ARE

AgelessRx is a first-of-its-kind longevity telemedicine platform. Our mission is to help people live longer, healthier lives by offering scientifically-backed prescription therapies and prevention plans to help safely lower the risk of age-related diseases. We’re a spirited group of longevity enthusiasts who believe aging should no longer be treated as a dreadful inevitability but instead as a puzzle that can be solved, a fight that can be fought—just as a disease with a cure. We are well funded, have a growing and talented team, and continue to grow by 10% or more a month. We couldn’t be more excited about the future.

OVERVIEW:

As a Customer Experience Associate, you will be responsible for day-to-day operations and customer experience. This is largely a customer support role, so much of your work will be responding to our customers via several channels including email, phone, and live chat.

RESPONSIBILITIES:

• Answer customer inquiries to maximize customer satisfaction
• Become an expert on the AgelessRx product and service offerings & be able to educate customers on those offerings
• Assist with developing and improving the customer experience infrastructure
• Help develop and improve company processes and internal efficiency
• Work with the Medical Team to get new customer prescriptions approved
• Work hand-in-hand with pharmaceutical partners to ensure prescriptions are delivered on time
• Provide administrative support for various medical initiatives, including small clinical trials

QUALIFICATIONS:

• Interested in longevity
• Minimum of 2 years in client/customer-facing role
• Excellent verbal and written communication skills
• Top-notch organizational skills with exceptional attention to detail
• Strong problem-solving skills
• Must be self-directive and able to work independently