Description:

Job Title: Account Manager

Are you a tech-savvy job seeker looking for an exciting opportunity to work with cutting-edge Web3 infrastructure? Look no further than Chainstack! 💙🛠

About Us

Chainstack is the leading suite of services connecting developers with Web3 infrastructure, powering applications in DeFi, NFT, gaming, analytics, and everything in between.

From startups to large enterprises, Chainstack enables thousands of companies to cut down the time to market, costs, and risks associated with creating and scaling decentralized applications. By offering fast, reliable, and easy-to-use infrastructure solutions distributed globally, we make sure innovators can focus on what’s important.

As a Chainstacker, you’ll have the chance to work on exciting and challenging projects, collaborate with top-notch developers and industry experts, and be part of a dynamic and supportive team that values creativity, innovation, and hard work.

We are looking for an enthusiastic Account Manager with a passion for building relationships, generating new business, and Web3.

Location: All of Chainstack’s positions are fully remote and you can work from home.

So, if you’re ready to take your career to the next level and be part of the future of Web3 infrastructure, apply to join our team today. We can’t wait to hear from you!

The Account Manager will proactively develop strong working relationships with our customers, connecting with key business executives, and interacting with project stakeholders. It is a critical role that will lead to engagement with Chainstack customers and ensure customer success, adoption, retention and growth. The main responsibility is to understand the ‘health’ of our customers, and ensure that they grow into Chainstack’s ideal customers.

Responsibilities:

• Executing the Chainstack customer onboarding process with new Chainstack customers

• Responsible for generating account expansions through upselling and cross selling the various products that we have to our current customers

• Evaluating customer health and determining corrective action (if necessary), as well as ensuring the adoption of Chainstack solutions through execution of the Chainstack customer success process

• Maintain regular touchpoints including regular checkup calls and quarterly business reviews to understand customers’ desired outcomes and success gaps, and align them with the necessary resources to achieve them

• Building trusted relationships with key stakeholders within customer organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunities

• Capturing both business and technical outcomes achieved through the deployment of Chainstack and communicating these both internally and externally

• Coordinating communications with required stakeholders on high priority issues and crucial support cases to resolve customer technical issues

• Coordinating within the Chainstack team to bring the right resources at the right time to ensure customer adoption and success

• Responsible for subscription renewals and failed payments

• Conducting the research and verification of subscription renewal data, gathering pricing information, and following up, while seeking additional revenue opportunities
• Working collaboratively with the Marketing team to build Customer testimonials, referrals, and case studies

Requirements:

• 3+ years Post Sales Customer Facing experience –Technical Account Management/Sales Engineer is a must have

• Interest and understanding of Web3 tech companies is a must have

• Experience with blockchain is a plus

• A proven track record of customer retention and growth through strong customer service

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Solid experience with CRM software (for example, HubSpot) and MS Office (particularly MS Excel)

• Experience delivering customer-focused solutions to customer needs

• Proven ability to juggle multiple customer success management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities

We Offer

At Chainstack, we recognise that our employees come from different backgrounds and have different needs. That’s why we’ve created a program of policies, practices, and perks to support your whole human experience as an employee at Chainstack.

Competitive salary in USD: We believe in compensating our employees fairly for their hard work and contributions. That’s why we offer a competitive salary in USD.

Stock options: We want our employees to share in our success. That’s why we offer stock options as part of our compensation package.

Bleeding-edge tech stack: At Chainstack, we work with the latest and greatest technologies. You’ll have the opportunity to work with a bleeding-edge tech stack and stay up to date with the latest industry trends.

Lack of bureaucracy: We believe in a flat organizational structure and a lack of bureaucracy. You’ll have the freedom to make decisions and take ownership of your work.

Flexible schedule: We understand that our employees have different needs and responsibilities outside of work. That’s why we offer a flexible schedule so you can work when it’s best for you.