Description:

Job Title: Account Manager (Tech Sales)

ABOUT LEATHERBACK

We are Leatherback, and we provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and
commerce solutions that remove barriers to global growth and mobility for all citizens of the world.

If you are cut out to be part of a technology company that enables global finance, payment, commerce, and lifestyle opportunities, this role was specially curated for you.

Job Title: Account Manager
Reports To: Sector Sales Director

Employment Type: Full-time

JOB SUMMARY

The Key Account Manager will play a pivotal role in nurturing and expanding our relationships with key clients in the specified industry. You will be responsible for developing strategic account plans, understanding client needs, and implementing solutions to drive growth and maximize customer satisfaction. The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of  up and Cross selling as well maintaining successful client relationships.

KEY RESPONSIBILITIES:

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key clients.
• Serve as the primary point of contact for client inquiries, concerns, and escalations.
• Conduct regular business reviews with clients to assess satisfaction, address issues, and identify opportunities for growth.

Account Planning and Strategy:

• Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
• Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
• Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.

Cross-functional Collaboration:

• Collaborate closely with internal teams across the entire business to ensure alignment on client objectives and priorities.
• Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
• Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.

Sector Performance Monitoring and Reporting:

• Track key account metrics and performance indicators, providing regular reports and insights to the Sector Sales Director.
• Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
• Utilize data-driven insights to make informed decisions and optimize account management

QUALIFICATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration, Marketing, Finance, Economics, or related field is required.
• Proven track record of at least 3-5 years in key account management, business development, or sales roles within the specified sector.
• Demonstrated success in managing and growing large client accounts, preferably within a specified sector.
• Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
• Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
• Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.

SKILLS AND ATTRIBUTES:

• Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
• Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
• Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
• Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.

BENEFITS AND PERKS:

• WFH – Hybrid structure: Monday, Wednesday, Friday
• Wellness & gym membership
• Anniversary & birthdays celebrations
• PTO
• Happy hours and on-site relaxation centers
• Potential relocation to other company branches.