Associate, Payment Operations

The Department: Payments

The Payments Operations Team at Gemini are thought leaders in the digital asset payments operations space. Our mandate is to bridge the traditional world of finance with the innovation of cryptocurrency products, providing our clients with a best-in-class financial institution experience.

The Role: Associate, Payment Operations

The Associate, Payment Operations will be tasked with maintaining all customer fund flows in and out of our bank accounts, while also working with teams around the firm to continue improving upon Gemini customer experience as we continue to grow. The Associate will assist in streamlining current payment processes, as well as assist in the rollout of future payment products.

Responsibilities:

• Process all funds from/in and to/out of customer accoutns
• Reconcile daily user activity
• Participate in new product integrations
• Assist Gemini’s Customer Support team with addressing customer issues related to fund transfers
• Collaborate with Gemini’s Tech and Project Management teams to assist in implementing products or features built to automate and expand Gemini’s payment offerings to customers

Qualifications

• 1-2+ year’s Cash Management experience (or similar operations)
• Bachelor’s Degree
• Knowledge of FedWire, ACH, SWIFT, FPS, CHAPS, and SEPA a plus
• strong written and oral communication skills
• Ability to function independently and effectively while working from home
• Organized with the ability to multi-task