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Associate Support Analyst at ActivEdge Technologies, Lekki, Lagos

As a Support Analyst, you’ll have demonstrable experience working in an Application Support environment. Empowering companies to succeed in their day-to-day usage of AET Enterprise Applications in a digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Key Responsibilities:

• Assist in project planning, preparation, and implementation of AET EA for clients
• Provide 1st and 2nd support.
• Identify, track, and mitigate project risks and issues; coordinate response escalation; track and analyse incidents.
• Manage project timelines and communicate status to all stakeholders, internal and external.
• Conduct proof of concepts, training, and User Acceptance Testing’s
• Actively participate in the sales process

Position Requirements

• Possess good customer service skills, attention to detail and ability to multi-task
• Excellent technical, analytical, interpersonal and organization skills
• 1 Year Experience.
• Strong verbal and written communication skills in English language to provide an exceptional customer service experience to end-users, application owners and external clients is essential
• Positive client service approach with a ‘Can do-will do’ proactive attitude
• Excellent logical and analytical problem-solving skills
• Strong Team Player
• Aptitude for learning new technologies/skills
• ⁠Experience in developing and / or operating of complex software
• Quick comprehension of unfamiliar business processes

Formal Education & Certification

• BSc in Computing, Mathematics, Engineering and any science-related courses

Knowledge and Experience

• Expert Knowledge of Database administration and database scripting; SQL
• Software Programming Skill (Intermediate)

Personal Attributes

• Strong written, verbal communication and presentation skills
• ⁠Possess good customer service skills, attention to detail and ability to multi-task

Work Conditions

• Hybrid Work setting.
• Learning and development Portals
• Certification refunds
• High-end laptop
• Competitive Salary
• End-of-Year Bonus