Description

Job Title: Business Analyst

PHIL is seeking a talented and detail-oriented Business Analyst to manage the deep configuration settings that govern each client’s (drug manufacturer) operational workflow. This role will focus on operational excellence, system configuration, and cross-functional troubleshooting. Reporting to the Manager of Business Operations, you will serve as the connective tissue between client needs and internal systems, ensuring everything runs smoothly behind the scenes.

Responsibilities:

• Managing and updating client-specific operational configurations with precision
• Troubleshooting internal workflow issues in collaboration with Operations, Product, and Engineering
• Maintaining and manipulating complex spreadsheets that influence system behavior
• Identifying and resolving inconsistencies across client workflows
• Serving as a go-to expert on how internal systems actually function for each client
• Supporting the continuous improvement of operational processes through documentation and cross-team collaboration

Qualifications:

• Bachelor’s degree in Business, Operations, Engineering, or a related field (or equivalent experience)
• 1–2 years of experience in an analytical, operational, or technical support role
• Proven ability to manage and maintain detailed workflows or configuration settings
• Highly detail-oriented with a methodical approach to solving problems
• Strong communication and collaboration skills — comfortable working across technical and non-technical teams
• Experience with spreadsheets and comfort navigating data-heavy processes
• Familiarity with business intelligence tools (e.g. Tableau, Power BI, Looker) — basic SQL a plus
• Ability to thrive in a fast-paced, ever-changing environment

Benefits:

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity

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