Description

Job Title: Business Development Manager

As the Business Development Manager, you will play a critical role in expanding Kuda’s merchant network and driving the adoption of KudaPOS. This role require a strategic thinker with a hands-on approach to build relationships, manage teams, and deliver measurable results. You will lead efforts to establish KudaPOS as a preferred payment solution for merchants across Lagos, working closely with internal teams and external partners to achieve this goal.

 Responsibilities

Merchant Network Expansion

• Establish and build out a robust merchant network for KudaPOS within Lagos.
• Identify new market opportunities and onboard merchants in various sectors, including retail, FMCG, hospitality, and e-commerce.
• Create and maintain relationships with agents, aggregators, and merchants to ensure long-term engagement.

Management and Training

• Manage and oversee a team of over 20 field agents and business development executives.
• Develop and deliver training programs for BDEs, merchant agents, and other team members to ensure a deep understanding of KudaPOS and its benefits.
• Conduct induction training and provide ongoing support to team members.

Sales and Customer Engagement

• Drive awareness and educate merchants and customers on the features and benefits of KudaPOS.
• Ensure merchants attract customers to use KudaPOS by providing strategic guidance and support.
• Collaborate with merchants to identify pain points and offer tailored solutions.

Performance Monitoring and Reporting

• Set sales targets and develop strategies to meet and exceed them.
• Provide weekly performance reports and market insights to management.
• Track team performance and ensure alignment with organizational goals.

Market Development and Strategy

• Coordinate and maintain relationships with agents, aggregators, and merchants.
• Leverage networking opportunities to create new business partnerships and onboard additional agents/merchants.
• Develop and execute strategies to increase sales volume and market share.

Process Improvement and Collaboration

• Adopt a team-oriented approach to work with internal teams and external stakeholders.
• Collaborate with marketing, operations, and customer success teams to streamline processes and enhance merchant satisfaction.

Qualifications and Experience

• Bachelors degree in Business Administration, Marketing, or a related field.
• 3 years of experience in business development, sales, or merchant acquisition, preferably in fintech or financial services.
• Proven track record of managing and training sales teams to achieve sales targets.
• Demonstrated ability to onboard and manage a large network of merchants.

Skills

• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Proficiency in using CRM tools and Microsoft Office Suite.
• Analytical skills with the ability to use data to drive decision-making.
• Strategic thinker with a results-oriented mindset.

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• A great and upbeat work environment populated by a multinational team
• Pension
• Career development & growth
• Competitive annual leave plus bank holidays
• Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
• Group life insurance
• Medical insurance
• Well-fare package (Wedding, Compassionate and etc)
• Perkbox
• Goal – employee wellness app
• Award winning L&D training
• We are advocates of work-life balance, working in a hybrid in office schedule

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