• Coordinating the definition, documentation and refinement of operating standards and processes for core and product operations, including but not restricted to Software development, Quality Assurance and Testing, Tech Support, Systems Integration, Project Management, Product Management, IT Security, Finance, Facility Administration, Human Resources Operation, People and Culture, and Infrastructure management.
• Identify and adapt world-class operating standards and best practices for seamless adoption by the company.
• Creating, archiving, and updating policy standard operating procedure (SOP) documents.
• Implementing newly defined or adapted practices and integrating these into day-to-day operations.
• Promoting a lean and agile mindset within the organization.
• Tracking and reporting compliance to these processes, policies, and quality standards to institutionalize the standards across the organization.
• Collaborating with stakeholders on monitoring, reviewing, and analyzing operation and business performance through an operations dashboard.
• Generating new ideas for process improvement initiatives and providing management insights and solutions.
• Developing and implementing continuous improvement on the organization’s overall business processes and policies.
• Supporting & monitoring operations to make them measurable, repeatable, and predictable.
• Managing the organization’s Risk Assessment exercise.
• Collaborating with the People & Culture team and top management in running an efficient and effective Performance Management system.
• Collaborating with external vendors and the internal development team in enhancing business automation processes, dashboards, and scorecards through different channels.
• Developing dashboards and creating reports to provide insight into the efficiency and effectiveness of the organization’s operating processes and policies; and supporting users with them.
• Communicating insights to senior management and across the organization.

Requirements