Description

Job Title: Call Center Specialist

As a Call Center Specialist, you’ll have the chance to transform challenging experiences into meaningful and rewarding interactions.

What you’ll do:

• Handle inbound, outbound calls, and chats.
• Present the company services in a structured and professional manner, while also thinking out of the box to address unique scenarios.
• Investigate customer concerns and complaints, provide effective solutions to resolve them
• Track customer feedback and comments to generate new ideas for the marketing and development team
• Process customer payments and adjustments to maintain financial accounts

Requirements

• Excellent command of spoken and written English
• Outstanding communication and persuasion skills
• Ability to handle a high volume of calls and chats while maintaining quality and efficiency
• Flexibility to work in shifts, including weekends and holidays
• Familiarity with CRM and helpdesk software, such as Ziwo, is a plus

Benefits

• Learning opportunities and working with state-of-the-art software
• Friendly environment, intelligent colleagues, and inspiring mentors
• Company culture of constant experimentation, strong bias for moving fast, and obsession for mapping every detail
• We pay for performance, and rapidly promote for superior ability. We also un-hire mediocre performers decisively

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