Change Management Executive

About the job

To ensure projects (change initiatives) meet objectives on time and on budget by creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.

Responsibilities

LEAD CHANGE MANAGEMENT ACTIVITIES
The Change Management Executive will focus on the people and process-related changes necessary to achieve the desired benefits from change management projects and programs
Apply a structured approach to Organizational Change Management and focus on increasing adoption of change initiatives and benefits realization
SUPPORTS COMMUNICATION EFFORTS
Utilize modern communication technologies to create and explore more innovative ways of portraying a message to ensure end-user adoption
Provide expert communications, consulting, and support to portfolio and project teams to ensure that the appropriate level of Organizational Change Management is planned, communicated, executed, and measured
ASSESS THE CHANGE IMPACT
Use the stakeholder engagement plan/map and change impact assessment tools to identify groups of people, internal and external, who may be impacted directly or indirectly by the change and then assess the impact to them
Conduct change impact assessments to develop a suitable change plan to actively manage the implications of the change project
SUPPORTS TRAINING EFFORTS
Provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions
Also support project teams in integrating change management activities into their project plans
Provide input, document requirements, and support the design and delivery of training programs

TASKS

This is a list of possible tasks that could form part of the job: Develop and deliver high quality customized communications timely and accurately
Develop, maintain, and execute communication plans, including specific collateral and creative communication methods
Lead and consult on change readiness activities
Conduct and maintain stakeholder analysis database
Partner with change agents to ensure consistency in process and communication
Provide organizational change management consulting services to projects and the assigned groups team members
Coordinate and manage organizational change management activities across other areas of the business when necessary to achieve desired benefits
Measure the effectiveness of change management by regularly evaluating successes, opportunities, and risks, as well as incorporating feedback/lessons learned
Requirements

BEHAVIOURAL COMPETENCIES

DRIVES RESULTS
Consistently achieves results, even under tough circumstances; For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions; Shows great tenacity to complete goals/initiatives in a timely way
COMMUNICATES EFFECTIVELY
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; For example, listens attentively and takes an interest; Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing
COLLABORATES Builds partnerships and works collaboratively with others to meet shared objectives; For example, encourages coworkers and external partners to work together as a team, and makes sure they get credit for doing so; Encourages people to share their honest views, responds in a non-defensive way when they do
BEING RESILIENT
Rebounds from setbacks and adversity when facing difficult situations; For example, shows great composure, a positive attitude, and strong judgment, even in adverse situations, gains maturity and wisdom and shares life lessons with others; Responds resourcefully to crises, helps others remain productive and positive

SKILLS

DIGITAL LITERACY – Digital literacy has become essential for change management positions because today’s change efforts are driven by digital technology; Must understand digital business models, such as agile, to improve change program timelines, decrease costs, and get better results
MEASUREMENT AND ANALYSIS – Ability to measure progress and make sure the change accomplishes the results it’s meant to; Identify the key performance indicators (KPIs) that measure the project’s success based on its goals; Performs intermediate reporting analysis to spot trends, gaps, traps, and triggers, utilizing various data analysis techniques as required; Prepare insightful presentations to highlight key findings from data analysis done
RISK MANAGEMENT – Demonstrate an understanding and application of risk management policies and procedures; escalate issues when appropriate; Understand Interswitch’s corporate governance structures and processes and adapt process management to ensure compliance with risk management provisions and requirements
PROJECT MANAGEMENT – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
Ensures that key activities in delivering customer requirements are appropriately planned for and their benefits capture in realistic terms

EDUCATION

General Education
A bachelor’s degree in Organizational Change Management, Marketing, Behavioral Economics, Communications, Organizational Psychology, IT-related area, Business or related
Experience with Organizational Change Management Methodologies like ADKAR®
Evidence of strong industry/sector participation and relevant professional certifications such as:
Lean Six Sigma Green Belt
ISO 9001 Foundation
Prosci or other change management certification is preferred

EXPERIENCE

General Experience
2-3 experience in one or more of the following fields: internal communication, change management, project management, training, organizational development
2-3 years of experience applying a structured change management approach within the corporate setting
Managerial Experience
Basic experience of coordinating the work of others (4 to 6 months)