RESPONSIBILITIES:

• Act as the first point of contact for client inquiries and requests, providing timely and professional responses.
  
• Build and maintain strong, long-lasting client relationships.
  
• Ensure seamless communication between clients and internal teams to deliver on service expectations.
  
• Track client accounts and monitor service delivery to ensure agreed standards are met.
  
• Handle client complaints or issues effectively, escalating where necessary to achieve resolution.
  
• Prepare and deliver regular reports, updates, and presentations to clients as required.
• Support client onboarding processes, ensuring all requirements are properly documented and completed.
• Identify opportunities to upsell or cross-sell services to existing clients.

REQUIREMENTS: 

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 2–3 years of experience in client service, account management, or customer-facing roles.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to manage multiple client accounts and tasks simultaneously.
• Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM tools.
• Problem-solving mindset with strong attention to detail.
• A proactive, self-motivated, and customer-centric approach.