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Client Service Project Manager at Sago, Remote (United States)

A Sago Health Project Manager serves as the bridge between internal teams, partners, and clients. This role combines strong organizational skills, client relationship management, and a deep understanding of qualitative market research operations. Project Managers own the full lifecycle of multiple projects, ensuring seamless execution, clear communication, and an exceptional client experience.

KEY RESPONSIBILITIES:

• Manage 12–15 qualitative research projects simultaneously, ensuring on-time, on-budget, and high-quality delivery.
• Brief recruiting teams on project details to ensure client needs and deliverables are clearly understood and consistently met.
• Proactively communicate with clients and internal partners, providing transparency, guidance, and a sense of partnership throughout the project lifecycle.
• Provide clients with accurate, real-time participant and quota tracking, delivering updates that instill confidence and demonstrate steady progress.
• Monitor project elements to identify risks or roadblocks, adapting plans and driving quick, effective resolutions.
• Manage and track project budgets, timelines, and milestones to maintain operational and financial accuracy.
• Work autonomously and resourcefully to develop creative solutions when faced with incomplete information or evolving requirements.
• Adapt fluidly as project scopes change, demonstrating agility and a problem-solving mindset.
• Liaise between internal and external teams to ensure timely, detailed, and effective communication at every stage.
• Demonstrate a strong understanding of project cost, feasibility, and margin when making recommendations or adjustments.
• Stay informed of healthcare client research requirements, including adverse event protocols, and ensure compliance; proactively incorporate client specific requirements into project planning and execution.

CORE COMPETENCIES:

• 1–5 years of well-rounded qualitative project management experience.
• Exceptional verbal and written communication skills; able to translate complex details into clear, actionable client updates.
• Strong client focus and commitment to building trust and long-term partnerships.
• Team-first mentality and a proactive, solution-oriented approach.
• Ability to stay calm and focused in a fast-paced, multitasking environment.
• Exceptionally organized and detail-oriented, with proven ability to manage multiple priorities effectively.
• Excellent interpersonal skills; able to collaborate across teams and functions.
• Self-motivated, energetic, disciplined, and quick to learn new systems and processes.
• Comfortable analyzing recruiting and project data to tell a clear story and communicate progress effectively to clients.
• Adapts quickly to shifting priorities while maintaining professionalism and composure.
• Exercises sound judgment in identifying risks and escalating when appropriate.

QUALIFICATIONS:

Education:

• High School Diploma or equivalent.
• Bachelors’ degree or equivalent experience preferred.

Experience: 

• 2+ years of experience working in a market research environment or combined project management experience preferred.

Computer Skills:

• Strong knowledge of Microsoft Office (Excel required).

At Sago Health, we believe in partnership, precision, and people. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional client experiences, we’d love to hear from you.

Compensation Details:

• Base salary: $55,000+ per year, based on experience

• Full plan details will be reviewed during the interview process

Benefits:

• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays