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Client Service Representative at The Credit Pros, Remote (Nigeria)

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer-first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing: 

  • Respond to customer inquiries and requests over the phone, email and chat based on SOPs
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
  • Escalate and distribute customer issues to relevant departments as per guidelines
  • Record, review and follow-up on requests and resolutions
  • Investigate and research solutions
  • Update customer records during conversations
  • Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

What we are looking for: 

  • Start Date: October 13, 2025
  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
  • Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
  • Experience & Knowledge: 1-2 years’ experience of customer services, collections & retention in USA based B2C focused financial and banking services industry
  • Traits & Behaviour: Problem solver, customer centric, excellent communication skills and solution-oriented mindset

What’s in it for you: 

  • An opportunity to become a part of leading US based credit repair service provider
  • Fulltime-Permanent role
  • 100% Remote Work + Great Work Environment
  • Base Salary: $4/hr
  • Employee development, Management training, coaching & upskilling.
  • Flexible Accruing Paid Time Off
  • Company Holidays
  • Birthday Time Off
  • Eligible for health benefits after one (01) year of association

Join Our Team:  

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.