Our mission at Product Hunt is to surface great products every day and support makers building the future.

Product Hunt is a fully distributed team across 7 time zones. This full-time role is available for remote candidates from anywhere in the world, but you’ll need to be available from 4am – 1pm Pacific Time Monday-Friday.

This is initially a contract, with a view to becoming a full-time, permanent position for anyone interested in pursuing a career in tech with a passion for startups, a keen eye for detail and always happy to offer support with a (virtual) smile.

We’re seeking a Community Support Personnel that loves new technology and is eager to help makers around the world. We want to work with people who are curious, kittenish (😻), bold, authentic, and empathetic. If this sounds like you, we want to get to know you.

RESPONSIBILITIES INCLUDE

• Site moderation. Everyday makers launch on Product Hunt, introducing their product to the world. It’s important that we help them by updating their product page ensuring there are no typos in the tagline, their product thumbnail is clear, and more.
• Maker outreach. The discussion and opportunity to speak directly with the founder, designer, engineer, or marketer of a product is what makes Product Hunt special. When a new product is posted, it’s important to find who made the product, reach out to them, and inspire them to start a discussion on their product page.
• Support with a smile. We view customer support as an opportunity to delight our community, not a laborious chore. Responsiveness and (sometimes) creativity to solve problems when clearing Intercom and email support queues is important.

SKILLS REQUIRED

• Empathy. Empathy is critical when interacting with the Product Hunt community and makers, especially when managing complaints or translating user feedback to the rest of the team.
• Attention to detail: If you’re the kind of person that loves crossing those t’s and dotting the i’s, this is for you.
• Ability to work with minimal supervision: You will receive training from our talented community team to help get you started, but this is a remote role that will require self motivation

If this list (without exceptions) gets you pumped, we want to hear from you.

HOW TO APPLY

If this role sounds exciting and you can work from 4am PST – 1pm PST on Monday through Friday, please get in touch. This is a fully remote role and may suit those in an EST timezone.

First, apply via AngelList here.

Second, send talent@producthunt.com your answers to the following:

1. Why do you want to join the Product Hunt team?
2. Why would you be a good fit for the Community Support role?
3. What does community mean to you?
4. What has been the best customer support you have personally ever received and why?
5. What’s your Product Hunt username?
6. What’s your favourite emoji? 😉