It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world’s relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you’ll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

As a Content Specialist on the Content Team within Customer Knowledge, you’ll deliver clear, concise, timely, and accurate support information and communications for Cash Customer Operations (CCO) teams and our customers. Day-to-day, you will own the content for particular product areas, partnering across product and change management teams to create and update customer-facing help content for the web, internal knowledge base, automated support, and in-app support. This includes crafting related internal communications and measuring the success of your content.

You will have:

• Create and oversee end-to-end content creation for your assigned workstreams (product areas) and/or Cash Customer Operation function, from concept to launch by identifying content needs, drafting content for relevant channels (app, web, automation, internal knowledge), gathering feedback, announcement, and publication
• Build strong relationships with functional partners in Change Management, Customer Success, Product, Learning and Development, and Voice of Customer to scope, plan, and implement new and updated content
• Prioritize and manage content requests from cross-functional partners and stakeholders using ticket system (currently Jira)
• Apply Cash and Cash Customer Operation’s style and communication guidelines and templates, and use creative decision making to tailor content for its intended audience
• Manage annual (or as needed by the business) audit of support content for your assigned workstreams and functions
• Report on the success of your content using core metrics, and make recommendations to enhance the effectiveness of content (formatting, copy, delivery, etc).

You have/are: 

Marketing, communications, english, or related field experience, and 1+ years relevant content creation/Technical writing experience

OR

• 2-3 years of content creation or professional writing experience, preferably in product or customer service environment
• Excellent communication skills, with the ability to build cross-functional partnerships and explain complicated product and policy concepts in simple, jargon-free language using Cash App’s voice
• Able to manage multiple content projects with different requirements, and set and adhere to launch deadlines
• Creative and critical thinker with examples that show your ability to solve challenging issues
• Data driven and can identify trends in content performance based on channel and project goals
• Passionate about empowering Cash App customers (internal and external) through educational content that both solves problems and helps them grow their understanding

Even better, you have:

• Financial or tech Industry experience
• CMS and/or Knowledge base management experience
• Digital media proficiency
• Technical Writing experience