Description

Job Title: CRM-Dynamics Servicing Implementation Specialist

  • Implementation of the CRM-Dynamics Servicing Module as a part of the Platform Team within our organization, with a strong focus on platform and platform enablement
  • Collaborate with cross-functional teams to understand business requirements and translate them into scalable solutions on the CRM-Dynamics platform. Identify opportunities to leverage platform capabilities and features, as well as .NET development, to enhance customer servicing processes
  • Possess deep knowledge of CRM-Dynamics platform functionality, customization options, and integration capabilities. Provide guidance and support to the development team in configuring and customizing the platform using .NET technologies to meet business needs
  • Work closely with stakeholders to analyze business processes, identify gaps, and design optimal solutions using the CRM-Dynamics Servicing Module and .NET development. Recommend best practices and industry standards for system configuration, customization, and .NET coding
  • Stay up to date with the latest CRM-Dynamics platform releases, updates, and industry trends. Identify opportunities for process optimization, automation, and improved customer experiences within the servicing module, utilizing both CRM-Dynamics and .NET capabilities.
  • CRM Administration – manage the day-to-day administration of the MS-Dynamics CRM solution
  • CRM Development – expertise in customizing and extending the functionality of MS-Dynamics CRM
  • Data Management – responsibility for maintaining data integrity within the CRM solution

Requirements

  • 4+ years of experience
  • Excellent verbal and written communication skills in English
  • Proven experience in implementing CRM systems, with a focus on the CRM-Dynamics Servicing Module and .NET development
  • Strong knowledge of CRM-Dynamics platform capabilities, including customization, workflows, business rules, and integration options
  • Proficiency in .NET development, including C#, and related frameworks and technologies
  • Familiar with event-driven architecture patterns
  • Excellent problem-solving skills and the ability to analyze complex business processes and translate them into scalable solutions using both CRM-Dynamics and .NET
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
  • Ability to work independently and proactively, with a strong sense of ownership and accountability
  • Relevant certifications in CRM-Dynamics, .NET development (e.g., Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: .NET Developer) are preferred
  • Join our team and play a pivotal role in driving the successful implementation of the CRM-Dynamics Servicing Module, utilizing both CRM-Dynamics and .NET development skills to deliver exceptional customer service and enhance overall business performance
  • Bachelor’s degree in computer science, Information Systems, or a related field

Benefits

  • Challenging projects in a highly professional, but also a collaborative and supportive environment
  • Working in small and excellently skilled teams
  • Opportunity for long-term professional growth within our development center
  • Competitive compensation depending on experience and skills
  • Respect and support for your professional, family and personal goals.