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Customer Care Manager at Samovic Homes and Properties, Lagos, Nigeria

We are seeking a highly motivated and skilled Customer Care Manager (CCM) with experience in client relations to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, handling inbound/outbound calls, and maintaining strong client relationships.
This role requires a blend of customer support expertise, persuasive communication, and ensuring customer satisfaction.

Responsibilities

• Please respond quickly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Resolve customer complaints, provide solutions, and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on products/services.
• Conduct outbound calls to potential and existing customers to promote products/services.
• Identify customer needs, recommend solutions, and close sales opportunities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office, graphic design.

Required Skills & Qualifications

• Minimum of OND or equivalent qualification
• Experience in customer service, telesales, or client relations.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Persuasive and confident phone demeanour with a sales-driven mindset.
• Proficiency in Microsoft Office Suite.
• Ability to multitask, prioritise, and work under pressure.

What We Offer

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Work in a dynamic and innovative real estate company.

Remuneration:

• Remuneration from N1.2 million to N1.8 million p/a.
• Access to Local and International Training.

How to Apply

Interested candidates should send their CVs using the job title as the subject of the email