Description:

Job Title: Customer Relationship Manager 

Location: Ajah, Lagos

Responsibilities

• Handle incoming customer inquiries and provide timely and accurate responses.
• Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
• Collaborate with the production team, inventory manager and architects to ensure seamless delivery.
• Address issues to prevent escalations.
• Identify opportunities for additional sales within existing customers and pursue them.
• Prepare regular reports on customer feedback and satisfaction metrics.
• Convert leads into active clients.
• Stay updated on product knowledge to effectively address customer inquiries.

Qualifications and Skills

• Proven experience in customer service or relationship management roles.
• Excellent communication and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and MS Office Suite.
• Bachelor’s degree in Business Administration or a related field preferred.

Salary
N90,000 – N100,000 per month.

Application Closing Date
5th September, 2024.

How to Apply
Interested and qualified candidates should apply with their CV and portfolio using the Job Title as the subject of the email.