Description

Job Title: Customer Service Executive

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

You want to change the traditional ways of working by using more technology from your home.

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.

You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.

What The Role Does

You will primarily work on:

• Tickets sent in via the ticketing system
• Inbound technical support phone calls from customers

You will need to:

• Have prior experience in Customer or Technical Support in a high volume, high quality environment
• Think fast on your feet
• Be agile in approach
• Be concise and precise
• Type quickly and well
• Have a go-getter attitude and proactive approach
• Be willing to work on rotating shifts where needed

To Be Eligible To Apply, You Will Need

• A stable internet connection of at least 10 Mbps up and down.
• A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM.
• A webcam and headset.
• A quiet place to work.
• A go-getter attitude and a willingness to learn and teach.
• Intermediate to advanced skills in MS Excel and Sheets.
• Excellent command of English language – comprehension, spoken and written.

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