Alan & Grant – Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full Time
Industry: Leisure and Sport

Job Description

• Maintaining a positive, empathetic and professional attitude towards customers at all times.
• Responding promptly to customer inquiries and bookings.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out for answering questions.
• Follow-up on prospective customers.
• Ensure company’s operating standard is maintained at every point in time.
• To be on ground and ensure success of every event booked.
• Ensure awareness of upcoming events by all concern units.
• Always give reports of any booked event and upcoming ones to the Management
• Keeping records of customers in our database.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Reporting issues beyond control to the Superior Officers.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Education: Minimum of B.Sc / HND
• Experience: Minimum of 3-4 years Customer Service experience, preferably in a hospital industry.
• Professional qualification/training in the same field is an added advantage.
• More Education or Experience may be preferred.
• Strong Analytical, Communication and Computer  Skills.
• Ability to stay calm when customers are stressed or upset.
• Ethical Behavior
• Attention to details.
• Candidate must live around the Lekki axis.