Description

Job Title: Customer Service Representative

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, resolving issues, and promoting our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues promptly and efficiently
• Provide accurate information about products and services to customers
• Process customer orders and requests
• Identify and escalate complex customer issues to senior staff
• Maintain accurate records of customer interactions
• Collaborate with internal teams to resolve customer issues
• Participate in ongoing training and development to improve customer service skills

Requirements:

• 2-4 years of customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
• Strong problem-solving and analytical skills
• Proficiency in CRM software and Microsoft Office

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