Description:

Job Title: Customer Service Representative

Position Overview:

As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional customer support and ensuring their satisfaction. You will play a key role in maintaining our reputation for outstanding service and fostering positive client relationships.

Responsibilities:

– Handle incoming client inquiries via WhatsApp, and chat professionally and on time.

– Resolve client issues and complaints efficiently, escalating to the appropriate department when necessary.

– Maintain detailed records of client interactions and transactions.

– Follow up with clients to ensure their inquiries are resolved and their needs are met.

– Collaborate with other departments to improve overall client satisfaction.

Qualifications:

– Excellent verbal and written communication skills.

– Strong interpersonal skills and a customer-focused attitude.

– Ability to handle stressful situations with patience and professionalism.

– Proficient in using customer service software and Microsoft Office Suite.

– Strong problem-solving skills and attention to detail.

– Ability to work independently and as part of a team.

– Prior experience in customer service or a related field is a must.

Preferred Skills:

– Familiarity with basic bookkeeping and financial management.

– Familiarity with Microsoft Excel

– Basic understanding of HTML and CSS.

Why Join Us:

– Enjoy a convenient and tranquil workspace, accompanied by respectful and friendly colleagues who foster a positive work environment.

– Embrace numerous growth opportunities within our award-winning and registered agency, renowned for excellence and innovation.

– Competitive salary and performance-based incentives.

– Paid time off and holidays.

– Opportunities for professional development and career growth.

How to Apply:

If you are passionate about providing exceptional customer service and want to join a dynamic team, we would love to hear from you!

Please submit your resume and a cover letter detailing your relevant experience