Description

Job Title: Customer Service Specialist

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
  
• Assist with hotel, flight, and activity bookings, modifications, and cancellations.
  
• Ensure a high level of customer satisfaction and problem resolution.
  
• Collaborate with internal teams for issue resolution.

Requirements

• At least 1 year in a customer-facing role.
  
• B2 level or above in Italian and English.
  
• Rotational shifts (7 AM – 10 PM Cairo time), including weekends and public holidays.

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