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Customer Success Associate
About You
You have at least one year of experience with B2B SaaS in a customer success role. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.
You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment.
You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be available to work normal U.S. business hours and be proficient in English. You should have experience working in a startup environment and as a remote worker.
About the Role
The newest member of the Customer Success Team has several responsibilities: on-board new customers to help them set up for success, work with existing customers to increase the value they get from our service, and identify those customers who are rapidly growing and who may need extra love.
This person will also be responsible for helping to improve processes and customer content related to customer on-boarding, growth and overall success with Close. The team members you’ll be working most directly with are Meghann O’Brien, Forrest Dwyer, Tina Duong, Laura Turnbull,Lauren Weisenthal, Fiona Hollingsworth and Liz Stephany.
Key Responsibilities
- Virtually train and onboard new and existing customers
- Identify growth customers and give them extra TLC in order to build strong relationships
- Communicate effectively with all Close customers, including co-founders, executives, and sales teams
- Work closely with Success and Sales teams on seamless customer transitions
- Identify expansion opportunities and upsell customers
- Host in person customer events, some travel required
- Identify customer content needs and create FAQs, white papers, videos, and host webinars, as well as communicate with customers on our online Community
To apply for this job please visit weworkremotely.com.
Customer Success Associate at Close
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