$60,000 – $80,000 a year

What You Will do:

• Guide new practice partners through onboarding and implementation, ensuring a smooth go-live experience Support the creation and iteration of scalable launch playbooks and implementation checklists Drive onboarding handoffs across BD, Ops, Product, Clinical and other internal teams to ensure alignment

• Serve as the primary day-to-day point of contact for assigned clinical and operational partners
• Support the expansion of Salvo’s two largest clients by coordinating across work streams and surfacing key partner needs
• Maintain detailed customer maps including location data, clinical champions, sentiment tracking, and decision-maker influence

• Track usage patterns, adoption blockers, and partner sentiment to proactively address risks and opportunities
• Develop and maintain customer scorecards focused on performance, referrals, billing health, and retention
• Assist in building logic for partner-specific EHR workflows, billing documentation, and operational alignment

• Create, expand and maintain client-specific SOPs, tailored to partner workflows, escalation pathways, and team structures
• Build and refine enablement materials such as provider job aides, care pathway flows, and billing education guides
• Identify gaps in patient support, billing and reconciliation, internal tracking, developing and implementing cross-functional improvements

• Partner with Product, RCM, and Marketing to ensure seamless delivery of the Salvo experience
• Contribute to marketing enablement toolkits and documentation used by partner-facing teams
• Work cross-functionally to execute strategic initiatives tied to financial clarity, patient eligibility, referral data, and more

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field
• 1–3 years in a client-facing role (Customer Success, Account Management, Consulting, or Ops)
• Excellent communication, interpersonal, and presentation skills
• Strong problem-solving ability with a systems framework mindset
• Organized, proactive, and able to manage competing priorities
• Creator looking to develop solutions from 0-1
• Experience using CRM or support tools (e.g., HubSpot, Salesforce, or Zoho)
• Comfortable with ambiguity, fast-paced environments, and cross-functional collaboration
• Willingness to travel up to 25% to visit client sites across the U.S.
• A genuine passion for helping customers achieve their goals

Benefits

• Competitive base salary + performance bonus and equity opportunity
• Hands-on learning and growth within a high-impact health tech startup
• Work alongside talented, kind, and curious people in a culture that prizes innovation, empathy, and relentless problem-solving
• Be part of shaping the future of hybrid healthcare—combining the best of brick-and-mortar with the power of digital medicine
• A mission-driven culture focused on transforming chronic care and improving patient lives