Customer Success Manager at Bambora

Our Customer Success Manager will report to the Senior Director of Customer Operations & Success and will work side-by-side with the broader Bombora organization including our customer operations, sales, partnership and product teams. If you thrive amidst the challenges of a fast-paced, startup environment and possesses a natural bent towards innovation, relationship management (both on an internal company level and external client level) and obsessive service to our customers Bombora is the place for you.

As a Bombora Customer Success Manager, you will…

• Ideating, driving adoption for and documenting the use of Bombora’s data products at customer accounts.
• Using scale-able process around customer outreach, customer user groups, product announcements, etc.
• For small medium accounts, executing business reviews to update key stakeholders on data use across teams and platforms
• Manage all retention with sales team
• Identify and manage upsell/cross-sell opportunities
• Working closely with Partnerships team to bring demand from Bombora customers into partner ecosystem when it aligns with customer needs for data activation.
• Work with Bombora’s Audience Solutions team to help your clients leverage Bombora’s industry leading cookie pools to build custom audiences/segments for targeted programmatic and digital advertising use cases
• Educate and evangelize the power of Bombora intent data across the B2B sales and marketing landscape within our client base even outside of the buying center
• Bring field insights back to your colleagues and functional leadership to help power Bombora’s continually evolving products and processes.
• Proactive customer outreach and consistent and clear communication across entirety of client contracts

As a Bombora Customer Success Manager, you have…

• A minimum of 3 – 5 years of experience in a role rooted in B2B Sales and Marketing
• In-depth knowledge of the B2B Sales and Marketing landscape as it relates to technologies, tactics, services, strategies, etc.
• Strong organizational and process orientation skills
• A high degree of self-confidence and solid interpersonal skills
• The natural ability to be service oriented , curious, smart, articulate and want to continuously learn
• A collaborative extremely proactive self–starter attitude with the ability to influence and manage cross-functional areas and projects
• Exceptional communication skills with an ability to communicate business and technical concepts to stakeholders at all levels of the organization
• A team player that thrives on helping those around them succeed, internally and externally.

Perks and Benefits

• Competitive Salary / Options
• Health / Dental / Vision
• Flexible Spending / Health Spending Accounts
• Unlimited Vacation / Paid Holidays / Summer Fridays
• Education / Tuition Assistance / Annual Learning Stipend
• 401K / Match
• Generous Parental Leave (16 weeks primary/12 secondary)
• Commuter Benefits
• On Demand Learning (Udemy)
• Team Lunches / Outings / Events (Yes! We found a way to do virtually!)
• Offices (for when you want one)