The role 

Turing is searching for an experienced Customer Success Manager to join our Enterprise Customer Success team. This role at Turing is a high impact role that focuses on few of the most critical enterprise customers. The Customer Success Manager will be directly responsible for driving success for the most important strategic customers at Turing – from end to end onboarding to project delivery.

This is a role ideal for a high caliber individual who possesses a strong mix of operational and management consulting experience. The role involves significant cross functional leadership & coordination to drive customer success – working closely with a diverse set of functions such as fulfillment, GTM, delivery teams, marketing, product, engineering, and finance. It is an ideal role for a leader who is keen to work on high impact company-wide initiatives with a “general manager” mindset.

You will be directly reporting to Kat Hu (Enterprise Customer Success Lead), and a part of the GTM function lead by Sudarshan Sivaraman (Head of Sales & Success).

What you’ll do:

• Drive customer success for 1-3 of the most important strategic customers for Turing.
• Defining the strategy for setting up operations, defining key milestones and project roadmap, and working cross-functionally to execute.
• Help shape the future roadmap of enterprise customer service delivery at Turing, including providing input to product input for the Head of R&D.
• Engage with fulfillment, GTM, delivery teams, marketing, product, engineering, and finance stakeholders to align project objectives, secure necessary resources, and drive project success.
• Be responsible for the outcomes of the customer.

We’re excited if you are:

• Strong problem-solver – capable of operating in ambiguity, creating structure, handling various aspects of project management and operational challenges.
• Strong communicator – Strong stakeholder management skills are one of your key strengths, enabling you to effectively collaborate and influence at all levels of the organization.
• Strong relationship builder – proven ability to work with multiple groups and disciplines.
• Action oriented – Passion to do whatever it takes to solve complex problems, build scalable processes with a strong bias for action.
• Analytically robust – and can leverage data to drive insights and decision-making but also balancing out analysis paralysis v/s outcomes.
• Comfortable with ambiguity in a high growth, constantly changing environment.

Education and experience (preferred):

• 2-3 years at a top management consulting firm.
• 2-3 years of operating experience at a high-growth startup (specifically in operations or strategy and operations role).
• Experience in planning, leading & driving end-to-end initiatives.
• Experience working with one of more of the following functions – Product, Engineering, Analytics / Data Science, or Operations.
• Minimum Bachelor’s degree (in business administration, engineering, finance, or economics related fields).

Please send over your resume to us, with a short blurb about what excites you about the role.