About the job

A reputable betting firm in Lekki is currently recruiting French-speaking customer service advisors. Please apply if this is a good fit for you.

Responsibilities

· Respond promptly and effectively to incoming customer inquiries through our various channels including – phone, email, live chats, and social media

· Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures

· Follow-up on customer complaints to ensure timely resolution

· Provide product and service information to customers

· Build & develop customer relationships

. Support the development, improvement, and implementation of new products, processes, and policies for the Customer Service Department

Qualifications

. Previous experience in customer service (Candidates with experience in the betting industry preferred)

. At least B1 French language proficiency.