Upclick Digital Marketing Solution
Customer support advisor (French-speaking)
About the job
A reputable betting firm in Lekki is currently recruiting French-speaking customer service advisors. Please apply if this is a good fit for you.
· Respond promptly and effectively to incoming customer inquiries through our various channels including – phone, email, live chats, and social media
· Maintain a positive, empathetic, and professional attitude toward customers at all times.
· Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
· Follow-up on customer complaints to ensure timely resolution
· Provide product and service information to customers
· Build & develop customer relationships
. Support the development, improvement, and implementation of new products, processes, and policies for the Customer Service Department
. Previous experience in customer service (Candidates with experience in the betting industry preferred)
. At least B1 French language proficiency.
To apply for this job please visit www.linkedin.com.