Sure is looking for a compassionate, customer obsessed, and highly motivated Customer Support Associate to join our team. In this role, you’ll provide best-in-class customer service, while putting the needs of our customers first. Patience, superb verbal and written communication skills, and a great attitude are a must. This position will work closely with our sales and partnerships team to create and deliver an amazing experience for our customers.

What you’ll be doing:

• Provide an unparalleled customer support experience via phone, text, and email.
• You’ll spend your day dedicated to exceeding the expectations and requirements of our customers.
• Process customer service requests quickly and thoroughly.
• Collaborate with our customers on topics such as billing, contact information, payment requests and policy level adjustments.
• Responsibilities include, assisting in process improvement and supporting all aspects of our insurance sales funnel.
• On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth.

What we’re looking for:

• 1+ year(s) experience in a customer service or support facing role or contact center environment.
• Experience using productivity software (G-Suite, Zoom, FreshDesk).
• A natural inclination to work within a culture that is fast-paced and dynamic.
• You pride yourself in your ability to provide white-glove service to your customers.
• Excellent problem solving skills and proactiveness in finding solutions.
• All-around team player, self-starter, and problem solver.
• Willingness to learn and grow.

Bonus Points:

• Prior experience in insurance (or a Property and Casualty License) is great to have, but not required—we will provide training.
• Conversational Spanish is great to have, but not required.

What we do for you: