Customer Support Representative

Flockler is a self-service social media marketing platform based in the UK & Finland, with all our employees working remotely. Our 1300+ customers worldwide include the likes of Metallica, GoPro, Silicon Valley Bank, and many more.

We are looking for a Customer Support Representative in the United States. Our preferred time slot is between 9 am-5 pm (PDT/PST), but the exact slot and hours are negotiable.

Your role

Your role is to gradually take over the support for the US market and timezones we struggle to cover with our current support team based in Europe. We will provide you with training for the job, extensive internal and external documents, and internal support.

Your typical day includes:

• Responding to customer questions via email and live chat
• Proactively contacting our existing customers and helping them succeed
• Sharing and discussing customer feedback with the rest of the team
• Documenting frequently asked questions and improving internal/external help materials

This is you

We are looking for an energetic person with a getting things done mindset. Our typical customer is a marketer working for a B2C brand and basic knowledge of social media and online marketing will help you in the job. At Flockler, we are passionate about customer success and happiness and are looking for someone who shares our enthusiasm!