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Customer Support Specialist at Bitfinex, Remote (Global)

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Your Day-to-Day:

• Effectively handles inquiries and requests from corporate and professional traders
• Continuously upgrade skill sets
• Lead by example to demonstrate full ownership of outstanding customer service
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
• Cross-team interactions

What You Bring to the Table:

• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
• Experience and a deep interest in working with Finance, Mathematics or Statistics
• Good understanding of trading and derivatives markets
• Strong analytical ability
• Experience in customer relations, ability to handle requests and inquiries is essential
• Excellent communication skills in English
• Passionate about cryptocurrency and blockchain world
• Detail-oriented
• Security and privacy focus
• Familiar with Office Suites (especially Excel)

What We Offer:

• Flexible Work & Remote-Friendly Culture
• Mentorship & Growth
• Competitive Pay
• Career Development Opportunities
• Supportive Team Environment
• Learning & Knowledge Sharing
• Team-Building Activities
• Social activities (online & in-person)

Ready to join us in bringing Financial Freedom to all?

If you’re a visionary who thrives at the intersection of technology, knowledge and innovation, we want to hear from you!

Important Disclaimer:

All tasks, assessments, or tests related to the hiring process at Bitfinex will only be shared directly with candidates as they progress through the relevant stages. These will only come from an official Bitfinex email address in the format: firstname.lastname@bitfinex.com.

If you receive an email or any notification requesting that you click on any links or complete hiring-related tasks, please verify that it is coming from the correct and authorised source before proceeding.

Equal Opportunity Statement:

Bitfinex is committed to providing equal opportunities to all personnel and applicants. We firmly condemn and prohibit any form of direct or indirect discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other legally protected characteristic.

This commitment applies at every stage of the employment relationship, including recruiting, hiring, placement, promotion, terminations, transfers, and leaves of absence.