Why Join Chuffed.org?

We’re a purpose-led crowdfunding platform that’s amplifying the actions of ordinary people who are changing the world on issues like climate justice, Black Lives Matter, and refugee rights.

To date, we’ve helped raise $100M+ across 12,000 campaigns in 23 countries and are backed by Blackbird Ventures & the Telstra Foundation.

Our team has supported the Biloela family to get back home, fought alongside the Wangan & Jagalingou Cultural Custodians to Stop Adani, and helped back the most significant climate change action groups across the world; Extinction Rebellion, Just Stop Oil, Last Generation, and more.

This is a part-time role that requires 4 hours per day Mon-Fri (20 hours per week) with flexibility regarding the timing of these hours. Let’s chat about what works best for you!

This is a fully remote role with very occasional travel.

What You’ll Do:

As the main touchpoint for Chuffed customers, you’ll be responsible for handling all customer support queries. You’ll also fill the important role of liaising between our community and the rest of the Chuffed team, helping to constantly improve the experience of Chuffed campaigners and donors.

Here’s how you’ll spend your days:

1. Assist campaigners and donors as they launch Chuffed campaigns, make donations, and utilize Chuffed’s tools and products. You will communicate primarily over email, with occasional phone support.
2. Work with other teams such as Engineering, Product, and Marketing to stay up to date with new products and features, while advocating for Chuffed campaigners and donors to ensure their feedback is central to everything we do
3. Continuously improve Chuffed’s customer support by identifying new ways we can improve our interactions with our community
4. Create and edit knowledge base articles to ensure Chuffed customers always have access to the best and most up-to-date information
5. Help uphold the safety and integrity of the Chuffed platform by identifying and removing illegitimate campaigns

About You:

• You have a minimum of two years experience in a customer support role, ideally with multichannel support experience (email, chat, and phone support)
• You’re a great communicator, adept at injecting your personality into communications while clearly explaining complex information
• You have a deep interest in improving customer experience and thrive in the role of customer advocate within an organization
• You are organized and efficient with strong prioritization skills
• You have a strong growth mindset – you’re not afraid to take risks, fail and learn. You’re always looking for ways to develop and improve your skill set.
• You’re passionate about social justice and have a strong desire to help Chuffed campaigners succeed

• $60-70K (pro-rata to 0.6 FTE) plus superannuation
• We value work-life balance. Work autonomously from home and meet up with the team intermittently to collaborate in person. Most of our team are based in NSW but we’re open to remote employees within Australia.
• Work alongside industry-leading marketers and digital engineers in a small and agile team with deep industry connections
• Spend your days amplifying the work of campaigners pushing for progressive social change around the world

We’re building a diverse and inclusive workplace. We encourage people from all backgrounds, ages, and abilities to apply. We value all kinds of experiences, so even if you don’t meet all of the requirements outlined above, we encourage you to apply.