Website Fitness
Customer Support Specialist at Fitness, Remote (Poland)
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
As a Customer Support Specialist, you will be responsible for supporting our diverse customer base primarily through email, live chat, and phone using our support platform, Zendesk. You will take ownership of customer support issues from the initial contact through to resolution.
The successful candidate will be an ambitious, customer-focused individual looking to kickstart a successful career in customer service while operating at a global level.
What You’ll Do
- Provide excellent, easy-to-understand support through our various support channels.
- Identify potential technical issues and report them to our Product team.
- Communicate issue resolutions clearly and effectively to clients.
- Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies.
- Build positive working relationships with our diverse customer base.
- Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them.
- Demonstrate product capabilities and functionality.
- Collaborate with customers and the Product Management team to identify new features that will make our product more valuable.
- Maintain and update customer details in our CRM.
What You’ll Bring
- A minimum of 1 year of experience in a fast-paced, customer-facing role.
- Bilingual proficiency in English and Polish.
- Excellent customer relationship management skills.
- Strong empathy and the ability to genuinely understand customer challenges and pain points.
- A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.
- AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve.
#LI-REMOTE
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, you pick when you want time off when it’s best for you!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
- Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
- Medical/Dental/Vision coverage.
- EAP – we get you help when you need it. Period.
- Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
- And more! – so many benefits we couldn’t even fit them all here!
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
To apply for this job please visit abcfinancial.wd5.myworkdayjobs.com.
