Data Entry – Customer Service Support

About the job

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program.

Check out our careers page to see all of our job openings: http://divihn.com/careers/find-a-job/

One of our BEST F500 customers has engaged us to help them hire a Data Entry – Customer Service Support (REMOTE) to be available to work out of their office in N/A, N/A; details can be found below.

12 months

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialist Shubhangi | (224) 507-1261

Title: Data Entry – Customer Service Support (REMOTE)

Duration: 12 Months

Location: Remote

Description

Please attach Alpha and Alpha Numeric test results

100% remote

Spec, Data Entry – Customer Service Support

Job Description:

Support Field action activities by maintaining service request in Global Service Platform for work completed in the field.

Support Customer Service Activities by creating or updating service request for customers who have requested service through email or customer portal.

Receive and review daily field service reports.

Generate a service request in the company system per report.

Update any notes specific to the request Close out the service request daily, report on output production.

Support internally and externally by gathering data, performing Data integration, validating data, analyzing data, preparing reports, and disseminating information when required.

Receive and review daily field service reports and follow the automated process and the BOT process to close the service requests in Oracle Siebel CRM.

Close the service request using the various queries manually and by an automated process. Generate reports for specific accounts regularly and maintain documentation of all requests and reports in an accurate and accessible manner.

Run queries with an analytical mindset according to the specific requirements for the closure procedure, create outputs and streamline reports to proper formatting.

Place the reports in proper channels for managerial reference.

Track and request data integrity errors to the Third Party via the documentation software Asana; regularly coordinating for the corrections and issues in the datasheets.

Support projects and resolve issues by working within the department to determine operations and provide solutions.

Handle special projects as and when required promptly

Coordinate internally with the team to set up ad-hoc projects

Create processes and procedures or Job aids.

Troubleshoot errored service requests through audit trail analysis.

Experiment with new procedures to simplify processes.