About the job

To be successful as an account relationship officer(Marketer), you should be persuasive and knowledgeable of the company’s products. Ultimately, an outstanding account relationship officer should have a strong work ethic and demonstrate exceptional communication, negotiation, and customer service skills at all times.

REQUIREMENTS

• You should at least have a National Diploma or relevant qualification.

• A minimum of 2 years of proven experience in a similar role.

• Good understanding of office administration and basic accounting/ bookkeeping practices.

• Superb written and verbal communication skills.

• Excellent organizational and multi-tasking abilities.

• Strong knowledge of MS Office programs.

COMPETENCIES:

• Passion (must take initiative and not avoid targets)

• Socially Confident (able to start a conversation with new people quickly and be confident in the interaction)

• Perseverance & Resilience (able to make repeated attempts and bounce back from setbacks, able to try new methods of engagement in case of a setback)

• Problem Solving & Closure (when faced with a problem, must be able to identify and seek help from the right people without hesitation. Able to keep commitments made to others and ensure that the task is complete

• Comfortable in high-pressure and fast-paced environments

• Effective writing, speaking, presenting and active listening skills

• Good interpersonal skills, including the ability to collaborate with management, team members, clients and customers where applicable

• Data analysis, critical thinking, problem-solving and decision-making

• Creativity, adaptability and familiarity with current marketing trends

• Project management skills, like goal-setting and deadline management

• Great organization, time management and prioritization abilities

• Comfortable in high-pressure and fast-paced environments

BASIC ROLES OF ACCOUNT RELATIONSHIP MANAGER (ACT MANAGER)

• Work: Account officers resume work latest 8:45 am, get settled before 9:00 am daily. The Company works Monday to Friday; however, you may also be required to work extra hours as and when required or dictated by either the nature or requirements of your job.

• know all the features and benefits of the company products and services in other to motivate customers to transact with the company efficiently

• Bringing in new product ideas that will be profitable to the organization

• It is a must for the Account relationship officer to meet up with monthly target as stated in the letter

• Timely follow-up with the customers to ensure they make payments into their account and meet up with their financial request

• All Account Relationship Officers are to resume work in the morning and report back to the office in the evening

• Proactively identify sales prospects and conduct business development activities in the geography assigned. Follow up on new leads and referrals to generate business

• Achieving the monthly sales targets assigned to him/her for various products and services

• Cross-sell assets and fee products

• Follow the various internal guidelines and procedures of the company

• Maintain periodic status reports, including daily activity reports and calls/follow-ups made

• Maintain good communication with the manager/management by preparing/approving daily, weekly and month-end reports regarding operations and productivity