About the job

Job Title: Field Operations Coordinator

Why join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn’t just a job – it’s a calling, and we believe in doing what you love and loving what you do.

Don’t just take our word for it. An independent external survey found that

• 97% of employees enjoy their work
• 90% are satisfied with their pay and benefits
• 95% would recommend working here to friends and family
• 95% would recommend our USO services to a friend.

The Coordinator, Field Operations is responsible for providing administrative and project/event support to the USO Arlington Field Operations Team.

Principal Duties and Responsibilities (*Essential Duties)

• Manage field inquiries and support requests for the service impact tracking system, to include coordinating and collaborating within the USO to fulfill departmental needs.*
• Maintain accuracy and completeness of organizational data to enable Operations to build and/or review distribution lists, data analysis and in support of various other initiatives; engaging the field in assuming this role .*
• Assist in planning and executing Field Operations events and initiatives including, but not limited to, the USO Leadership Conference, key projects, and other regional leadership meetings.*
• Assist in organizing and distributing operational reports and metrics (i.e. Center/Program Traffic, Connectivity metrics, location-specific information, etc).*
• Serve as Operation’s Help Desk power user and maintain SPARTAN platform environment to best serve needs of the department, and train and provide guidance on best practices as needed.
• Other duties as assigned.

Job Specifications

• High School Diploma or equivalent. Bachelor’s Degree preferred.
• 1-3 years work experience in an administrative/support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission to strengthen America’s military by keeping them connected to family, home and country.

Details

• This position is a remote work opportunity with the ability to work Eastern Time Zone hours.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some

direct quotes from employees

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch – I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great – PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn’t think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.