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Field Recovery Officer at FairMoney, Lagos, Nigeria

We are looking for a results-driven Collections Officer who understands the importance of accountability, discipline, and follow-through.

This is a field-intensive role focused on in-person customer engagement to ensure timely loan recovery.

If you’re confident, resilient, and not afraid of tough conversations, this role is for you.

Key Responsibilities

• Manage a portfolio of customers with active and overdue loans.
• Conduct regular in-person visits to customers for payment follow-ups and reminders.
• Ensure timely recovery of outstanding repayments.
• Engage customers firmly and professionally to reinforce repayment obligations.
• Identify high-risk accounts and escalate where necessary.
• Maintain accurate records of all field interactions and recovery progress.
• Work closely with internal teams to improve overall portfolio performance.

•  1–3 years’ experience in collections, field operations, or credit recovery (fintech/microfinance is a plus).
• Strong negotiation and persuasion skills.
• High level of confidence and resilience.
• Ability to handle difficult conversations and maintain professionalism.
• Willingness to spend significant time in the field.

• Private Health Insurance.
• Pension Plan.
• Training & Development.
• Performance Bonus.

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes.
• Technical interview with the Hiring Manager ~30 minutes.